The Service Culture Handbook
by Jeff Toister
Every company wants employees who are obsessed with customer service.
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your organization.
Discover what elite companies do differently. Learn how they engage employees to embrace their service cultures and deliver consistently outstanding service.
The book is a quick and entertaining read that draws upon profiles of successful companies, cutting-edge research, and my own experiences from over 25 years in customer service.
Release Date: Spring 2017
About Jeff Toister
In 2016, Jeff was named one of Global Gurus' Top 30 Customer Service Professionals in the world.
He's developed more than ten customer service training videos on Lynda.com. He's also the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
Contact Jeff Toister
- Questions or comments
- Interview requests
- Speaking engagements
Address: 5694 Mission Center Rd #264, San Diego, CA 92108