The Service Culture Handbook

A step-by-step guide to getting your employees obsessed with customer service.


The Service Culture Handbook

by Jeff Toister


Every company wants employees who are obsessed with customer service.

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your organization.

Discover what elite companies do differently. Learn how they engage employees to embrace their service cultures and deliver consistently outstanding service.

The book is a quick and entertaining read that draws upon profiles of successful companies, cutting-edge research, and my own experiences from over 25 years in customer service.

Release Date: Spring 2017


About Jeff Toister

In 2016, Jeff was named one of Global Gurus' Top 30 Customer Service Professionals in the world. 

He's developed more than ten customer service training videos on He's also the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It


Author Jeff Toister discusses the one thing that great customer service organizations all have in common. 

This video is part of the Leading a Customer-Centric Culture course on

You'll need a subscription to take the full course, but you can get a 10-day trial account.

See more training videos from Jeff Toister or hire Jeff to speak in person at your next corporate meeting or conference.


Contact Jeff Toister

  • Questions or comments
  • Interview requests
  • Speaking engagements

Phone: 619-955-7946

Address: 5694 Mission Center Rd #264, San Diego, CA 92108

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