Webinar: How to Engage Your Agents Through Empowerment
Jul
6
9:00 am09:00

Webinar: How to Engage Your Agents Through Empowerment

Join Jeff Toister, author of The Service Culture Handbook, to explore the essential link between agent engagement and empowerment. This interactive webinar draws examples from leading organizations and provides cutting-edge research to bring you three steps you can implement immediately.

Webinar: How to Get Your Agents Obsessed with Service
Aug
3
10:00 am10:00

Webinar: How to Get Your Agents Obsessed with Service

Join Jeff Toister, author of The Service Culture Handbook, as he explains what contact centers can do to get their agents obsessed with service. This interactive webinar draws examples from leading contact centers and cutting-edge research to bring you three steps you can implement immediately.


HDI San Diego
Jun
15
11:30 am11:30

HDI San Diego

  • Coleman University

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

ICMI Book Club Discussion & Signing
May
24
10:15 am10:15

ICMI Book Club Discussion & Signing

  • Walt Disney World Dolphin Resort

Jeff will join us at ICMI Contact Center Expo & Conference for a live book club discussion on Wednesday, May 24 at 10:15 am. He’ll be ready to take your questions, so take notes as you read!

ICMI Contact Center Expo & Conference (Orlando, FL)
May
23
2:00 pm14:00

ICMI Contact Center Expo & Conference (Orlando, FL)

  • Walt Disney World Dolphin Resort

This interactive session will show you how to use a simple tool to diagnose and resolve common agent performance challenges. You'll leave this session with practical ideas that can be immediately implemented.

HDI 2017 Conference & Expo (Washington, D.C.)
May
10
11:30 am11:30

HDI 2017 Conference & Expo (Washington, D.C.)

  • Gaylord National Harbor Hotel & Convention Center

Through experiential activities, cutting-edge research, real-life examples, and practical solutions, find out how you can ignite your team’s passion and develop strategies to integrate within your own organization.

Customer Service Experience 2017 (Washington, D.C.)
Apr
24
1:15 pm13:15

Customer Service Experience 2017 (Washington, D.C.)

  • Washington Marriott Wardman Park

Through experiential activities, cutting-edge research, real-life examples, and practical solutions, find out how you can ignite your team’s passion and develop strategies to integrate within your own organization.

San Diego Business Services Alliance
Apr
21
7:45 am07:45

San Diego Business Services Alliance

  • Mintz Levin

Business Owners, CEO’s, Sales Leaders and Marketing Leaders are invited to this complimentary presentation. This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures.

CXPA Chicago
Apr
19
5:30 pm17:30

CXPA Chicago

  • Wire Stone

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

Midwest Contact Center Association (Minneapolis, MN)
Apr
18
2:30 pm14:30

Midwest Contact Center Association (Minneapolis, MN)

  • Surly Beer Hall & Restaurant

Join the Midwest Contact Center Association as we host contact center author and speaker Jeff Toister. You'll receive a free copy of Jeff's latest book, The Service Culture Handbook, learn great methods to create a customer focused culture, and enjoy the amazing atmosphere of Surely Beer Hall & Restaurant. 

Virtual Author Chat with Jeff Toister
Apr
4
10:00 am10:00

Virtual Author Chat with Jeff Toister

The Service Culture Handbook, goes on sale on April 4. Rather than launch the book with a bookstore appearance in one city, this virtual author chat will allow people from all over the country (and around the world?) to join in.