Midwest Contact Center Association (Minneapolis, MN)

  • Surly Beer Hall & Restaurant 520 Malcolm Avenue Southeast Minneapolis, MN, 55414 United States

Surly Brewing with Keynote Speaker Jeff Toister

The Journey to a Customer-Focused Culture

All participants will receive a free copy of The Service Culture Handbook courtesy of the Midwest Contact Center Association! 

A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand. This leads to many benefits that generate better bottom line results:

  • Increased customer loyalty
  • Increased word-of-mouth referrals
  • Fewer customer complaints

Enjoy this entertaining and informative presentation and network with your peers at the popular Surly Beer Hall & Restaurant.