Webinar Hosted by NewVoiceMedia
Agent engagement is one of the toughest challenges for contact center leaders.
Low engagement contributes to high turnover and poor quality service. Yet year after year, employee engagement levels remain the same.
A few elite contact centers have learned how to leverage empowerment to improve service, increase efficiency, and engage their agents.
Join Jeff Toister, author of The Service Culture Handbook, to explore the essential link between agent engagement and empowerment. This interactive webinar draws examples from leading organizations and provides cutting-edge research to bring you three steps you can implement immediately.