Video

Author Jeff Toister discusses the one thing that great customer service organizations all have in common. 

This video is part of the Leading a Customer-Centric Culture course on Lynda.com.

You'll need a Lynda.com subscription to take the full course, but you can get a 30-day trial account.

See more training videos from Jeff Toister or hire Jeff to speak in person at your next corporate meeting or conference.