Early Purchase Program

Get these benefit if you purchased the book by April 7, 2017:

1-49 copies:

  • Free access to my training video, Leading a Customer-Centric Culture (access 4/4-4/14).
  • Exclusive Insider Perspective interview series: 10 interviews with customer service experts from various industries
  • Toolkit to help you implement the concepts in the book
  • Signed bookplate that sticks inside the front cover.

50-99 copies:

  • All of the above, plus:
  • A free, one-hour webinar for you and your team (to be scheduled by mutual arrangement)

100+ copies:

  • All of the above, plus:
  • 50% discount on a keynote presentation (to be scheduled by mutual arrangement, my normal rates start at $7,250)

Claim your benefits:

  1. Just place an order by Friday, April 7 2017
  2. Email a copy of your receipt or order confirmation and your mailing address (for the bookplate) to jeff (at)