The Journey to a Customer-Focused Culture

Most successful companies have one thing in common: a customer-focused culture. 

A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand. This leads to many benefits that generate better bottom line results:

• Increased customer loyalty
• Increased word-of-mouth referrals
• Fewer customer complaints

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

$25/person | $175 for a reserved table of eight (includes lunch)

First 50 people to RSVP receive a copy of The Service Culture Handbook

To RSVP: Call 800-658-4505 or email ashley@visitwatertownsd.com