Surly Brewing with Keynote Speaker Jeff Toister
The Journey to a Customer-Focused Culture
All participants will receive a free copy of The Service Culture Handbook courtesy of the Midwest Contact Center Association!
A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand. This leads to many benefits that generate better bottom line results:
- Increased customer loyalty
- Increased word-of-mouth referrals
- Fewer customer complaints
Enjoy this entertaining and informative presentation and network with your peers at the popular Surly Beer Hall & Restaurant.