Business Owners, CEO’s, Sales Leaders and Marketing Leaders are invited to this complimentary presentation from Jeff Toister:

The Journey to a Customer Service Culture 

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

Participants will gain the following: 

• Experience three ways that culture can influence our employees’ actions.
• Identify three essential elements of a customer-focused culture.
• Checklists and tools to help you immediately implement these concepts.